Frequently asked questions

Yes, everyone that will be crossing the bridge to the course is required to sign a waiver.

We use the Koala continuous belay system, manufactured by Atlus Pro. It is designed to maintain constant
connection to the safety system as the guest traverses the course. The Koala Belay Pulley also serves as the
trolley for using the zip lines. You will be connected at each level of the main tower by a trained staff
member. The State of New Jersey inspects us annually.

We do not allow anything besides YOU on the course. Your family members can view your course
experience from The Outlook area located outside of the pavilion. Ask a team member where you can watch from.

Wear fitted clothing that does not allow anything to hang loose or get tangled in cables and rope. Long hair
and jewelry should not be left loose. Sneakers or hiking shoes are recommended. Flip-flops and sandals are not
acceptable.

Walk-in customers are always welcome, however, because the park is often sold out, we may be unable to accommodate your group. Don’t be disappointed; plan and secure your starting time with a reservation. Expanded arcade and go karts available while you wait.
Plan to arrive early. Plan on arriving 30 mins before your reservation to harness up and become familiar with elements of the course. If you arrive late to your reservation, we cannot guarantee that we will be able to serve your group at your time of arrival.
Large Group? Groups of 15 or more are encouraged to call for reservations in order to receive
group pricing and guaranteed access to climbing harnesses. Reservations for groups of this size are required
at least two weeks in advance. For more information, please see our Groups Page.

Plan to arrive 30 mins before you want to start the course. The course takes around 2 hours to complete
depending on your physical skill and ability. Reservations are suggested as we do fill up fast and like to
give every guest their best experience possible.

The Adventure Park is open rain or shine, so we recommend dressing for the weather! In the event of severe
weather (such as lightning, or high winds) the courses may close. We have a state-of-the-art weather station
that allows us to monitor the safety of our guests. Although we are unable to offer refunds, in the event of
any course or park closures, your time may be extended, or vouchers will be made available for you to use
towards future climbs that season!

We do not offer refunds. If you do not want to climb when the course is still open, we can reschedule you and
your group for another date. If a reservation is changed the day-of and the Mainland Adventure Park remains open. If you are out on the course and it must close there are three options:

1. 1. You can choose to wait out the weather
   2. If you have more than 1 hour remaining, you will receive a raincheck for another date
   3. If you have less than 1 hour remaining, you will receive a 50% off voucher to rebook.

Rainchecks are valid for the remainder of the season.

Once you have been connected to the belay system there will be no refund.

When your child is on the play fort (level 1) a chaperone is required to be on the tower. A chaperone can accompany their child on the Youth Trail, but it is not mandatory.

Most people that lead an active lifestyle and are in good health should not have any difficulty in completing many of the trails. All age ranges have been able to complete the course.

The Mainland is committed to ensuring our services and website are accessible to individuals with disabilities. We will continue to improve our website to follow Americans with Disabilities Act standards. Please be aware that our efforts are ongoing. You may email us at adventure@themainlandnj.com or call us at 609-481-6100 with any questions regarding ADA accessibility issues, including issues accessing this website.