Cleanliness Standards and Safety Measures
We take great pride in maintaining the highest standards of cleanliness and hygiene. Our hotel has been closely monitoring recommendations and guidelines from our global and local public health authorities to make our cleaning and hygiene protocols even more rigorous. We take standards for hygiene and cleanliness very seriously and are taking steps to ensure the safety of our guests and team members. Our hotel’s health and safety measures are designed to address a broad spectrum of viruses, including COVID-19.
Here are the steps we are taking on a daily basis to ensure you have a great stay at our hotel.
Associate Health, Safety and Knowledge
Hotel associates – and their own health, safety, and knowledge – are essential to an effective cleaning program. Here are some ways we are supporting them:
Hand Hygiene: Proper and frequent handwashing is vital to help combat the spread of viruses. In our daily meetings, our teams are reminded that cleanliness starts with this simple act. It’s important for their health and that of our guests.
Ongoing Training: In addition to training on housekeeping and hygiene protocols, hotel associates are also completing enhanced COVID-19 awareness training.
Intercontinental Hotels Group has launched an internal communications hub with the latest news and information associates can use to prepare for and respond to COVID-19. In addition, IHG corporate and regional teams are on standby 24/7 to support the hotels and coordinate with local and regional authorities.
Cleaning Products and Protocols
We work with our partners and suppliers to make sure our hotel can procure and use virus-killing products approved by the United States Environmental Protection Agency as well as the protective equipment needed for operations. Our hotel use cleaning products and protocols, which are effective against viruses, including:
Guest Rooms: We use cleaning and disinfecting protocols to clean rooms after guests depart and before the next guest arrives, with particular attention paid to high-touch items.
Public Spaces: We have increased the frequency of cleaning and disinfecting in public spaces, with a focus on the counter at the front desk, elevators (and elevator buttons), door handles, public bathrooms, pool, and fitness facilities, and even room keys.
Back of House: In the spaces where associates work “behind the scenes,” we have increased the frequency of cleaning and focusing on high-touch areas like associate entrances, breakroom, laundry rooms, kitchens, and staff offices.
If we are alerted to a case of COVID-19 at our hotel, we immediately work with the relevant health authorities to obtain the facts and guidance on steps to take with both guests and associates. We undertake an additional cleaning and disinfecting protocol of the common areas of the hotel as well as the areas we know the guest has been during their stay. In addition, the hotel seals the guest’s room (e.g., preventing entry by staff or others) and undertakes a room recovery protocol that is designed to disinfect everything in the room including sanitizing the air.